3 Steps to Create a Rational, Goal-Driven Digital Marketing Budget


If you want your business to succeed in today’s internet-first world, you
need to have a great digital marketing strategy. However, a great digital
marketing strategy isn’t a simple matter of picking a budget out of a hat
and building a few ads.

You need a strategy that is designed from the ground up to produce results.

Now, I could write countless blog posts about how to create a solid digital
marketing strategy, but in this article, I want to focus on something a
little more basic: your digital marketing budget.

You see, no matter how good your strategy is, if you don’t have the right
budget, your digital marketing efforts will

never produce the results you need

.

Fortunately, while most

business owners and even marketing VPs struggle to create an effective
marketing budget
, this article will walk you through a simple process for determining how
much to spend and which customers to target with your online advertising.

Step 1. Know Your Goals

You may be familiar with Lao Tzu’s proverb “A journey of a thousand miles
begins with a single step.” What you may not be familiar with is how that
proverb continues on to say “so you better know where the heck you are
going!”

If you don’t know where you’re headed, you can walk a thousand miles in the
wrong direction without realizing it.




Engage with customers in real-time across every channel, no matter the medium. Use visitor tracking and email analytics to know what your customers are seeing.

Nowhere is this more true than in digital marketing. These days, there are
so many options available to businesses that it can be easy to march
confidently off in the wrong direction, only to find yourself out of budget
and hundreds of miles off course.

This is why it’s important to define the core business goals of your
digital marketing before you even start thinking about creating a
budget.

Depending on your company and your role in it, there are a lot of different
possible goals you could have. You might be focused on driving clicks,
conversions, leads, sales or revenue.

But, if you ask me, the best goal for any digital marketing strategy is to
produce revenue.

Think about it this way. You can have all the clicks and conversions in the
world and still operate at a loss if you aren’t driving revenue.

So, before you start planning your budget, ask yourself, “How much new
revenue does my digital marketing need to produce?” Once you have your
answer, you can work your way backwards and figure out what your budget
needs to be to achieve your revenue goal.

Step 2. Know Your Buyer Personas

Now that you know your end goal, you need to go back to the beginning and
take a look at your customers. In marketing, we use something called “buyer
personas” to define different types of potential customers that you want to
market to.

Now, my guess is that you’re already pretty familiar with your different
types of customers. Each one probably responds to different messaging,
loves different things about your product or service and is worth different
amounts to your business.

The question is, are you using that information to plan your marketing?

Odds are, the answer is no. Even among marketers, buyer personas are only
rarely used effectively. Case in point,
72% of digital marketers
know what buyer personas are
, but just 30% of them actually use them in a meaningful way.

However, if you’re willing to do a bit of homework, your buyer personas can
become one of your most valuable marketing assets and the key to creating a
well-designed digital marketing budget.

One of the easiest places to get information for your buyer personas is
from your sales team. You might know a good deal about your audience already, but remember,
your sales team works with your customers on a daily basis.

Personally, I find that I tend to get more accurate and detailed insight
from sales teams than I do from marketers. Try it out and see what you find
out.

If you’re wondering how to get this conversation started, make sure that
your sales team knows that you’re working on something that will make their
lives easier. Ask them what kind of leads they like to work with the most
and see how they respond.

After you’ve talked to sales and you’ve got a good idea of what your
different personas are, it’s time to do some deeper research. One of the
best ways to do this is to talk to some actual customers.

Give them a call and find out how they discovered your business, what got
them to convert and what made them decide to become a customer. Their
responses will be incredibly valuable for both marketing and sales.

Determining the Value of Your Buyer Personas

Once you know who you’re targeting, you need to know how much a new
customer from a given buyer persona is worth.

To show you how to do this, let’s use this pricing structure from
Salesforce as a model (note, I don’t have any financial interest in
Salesforce, I only use them here as an example):

Source: Salesforce.com

Using this model, it seems like Salesforce has 3 basic buyer personas.
We’ll call them:

  • Small business “Syd”
  • Mid-size business “Mo”
  • Enterprise business “Erin”

Each of these buyer personas has different needs and wants. Syd has a
smaller, simpler business than Erin, which means Syd will probably search
for different terms and messages than Erin and resonate with different ads.

On top of responding to different messaging, Syd isn’t worth as much as
Erin. Syd will probably go for a cheaper edition of Salesforce than Mo or
Erin and is
more likely to stop using the software sooner.

Since
SMB clients for SaaS companies tend to last for about 14 months, mid-market businesses last around 48
months and enterprise companies stick around for about 9 years, we can use
that data to estimate the lifetime value of each of these buyer personas.

Let’s assume that Syd will buy 5 “starter” licenses, Mo will buy 20
“Professional” licenses, and Erin will buy 100 “Enterprise” licenses.

Here is what the lifetime value ( [# of licenses] x [licenses/mo] x
[customer lifespan] ) for each of these buyer personas works out to:

  • Syd:
    $1,750
  • Mo:
    $72,000
  • Erin:
    $1,590,000

Obviously, your lifetime values will be unique to your own buyer personas,
but this example clearly shows how different buyer personas can be worth
different amounts to your business.

Now, the question is, how much can Salesforce afford to pay for a new
customer? Based on the lifetime value of their different buyer personas,
they can clearly afford to spend a lot more on an “Erin” than they can on a
“Syd” or a “Mo.”

But remember, not all of that money will come out as profit. We need to
account for fulfillment cost (approximately 22% for a
typical SaaS company), commission (we’ll estimate 9%) and overhead costs (around 40% for the
average SaaS company).

That leaves us with 29% of lifetime value as net profit:

  • Syd:
    $507.50
  • Mo:
    $20,880
  • Erin:
    $461,100

In other words, if Salesforce spend $500 to acquire Syd, they’ll end up
making $7.50 total on the sale. However, if they spent that same $500
acquiring an Erin, they’d make $460,600!

Essentially, the lifetime value of your buyer personas tells you how much
money you can afford to spend marketing to each of those personas.

3. Figuring Out Your Digital Marketing Budget

Once you know what your goals are, what your buyer personas are worth and
what you can afford to spend to acquire a new customer from each persona,
you can take that data and use it to create a truly effective digital
marketing budget.

All you have to do is use what you know about your buyer personas to
reverse engineer your budget.

For example, say you’re in charge of creating a marketing budget for
Salesforce using the hypothetical buyer personas we discussed early. Upper
management wants to make $5,000,000 in lifetime value from digital
marketing this year.

The easiest way to get to that figure, of course, would be to close a few
Erins. However, you can’t just focus on marketing to Erins. Erins are few
and far between.

So, you decide to set the following sales goals:

  • Syd:
    960 sales ($1,682,000 in revenue)
  • Mo:
    24 sales ($1,728,000 in revenue)
  • Erin:
    1 sale ($1,590,000 in revenue)

That adds up to $5,000,000, so now the question is, how much should you
budget for each of these personas?

There are two ways to answer this question. The first is to simply set a
target acquisition cost as a percentage of lifetime value. For example,
spending 18% of lifetime revenue on marketing is fairly standard for the
SaaS industry, so you might set the following as target acquisition costs:

  • Syd:
    $315 in marketing cost per sale
  • Mo:
    $12,960 in marketing cost per sale
  • Erin:
    $286,200 in marketing cost per sale

This works, but you may not actually be able to close Syds for $315 and it
probably won’t cost you $286,200 to land an Erin (nor would you necessarily
want to spend all of that money up front).

Instead, it might make more sense to take a hybrid approach to acquisition
cost that looks something like this:

  • Syd: $402.50 (23% of lifetime revenue)
  • Mo: $14,400 (20% of lifetime revenue)
  • Erin: $159,000 (10% of lifetime revenue)

With this approach, you still make a profit on every sale, but you
sacrifice some profit margin on your Syd sales and make it up on Erins.

As a general rule of thumb, it’s best to shoot to spend less than $1 on
marketing for every $4 of lifetime value you produce. If you spend more
than 25% of your lifetime value acquiring a new customer, you’re usually
headed for trouble.

But, that being said, it’s okay to float at around 25% of your lifetime
value for some buyer personas and make your real profit on other personas.

The specific combination that makes sense for your business will be up to
you, but once you know how much you’re willing to spend on a buyer persona
and how many sales you need from that persona, you can use that information
to calculate your marketing budget. In this situation, Salesforce would
need to spend the following on each persona to hit their revenue goals:

  • Syd:
    $386,400
  • Mo:
    $311,040
  • Erin:
    $159,000

Altogether, Salesforce should budget $856,440 to produce $5,000,000 in
lifetime value. That’s $1 of marketing spend for every $5.83 of new
revenue, so it fits the rule of thumb. Easy, right?

Well, if all of these calculations have left you thinking, “No, Jake, that
doesn’t sound easy at all,” don’t worry, I’ve actually created a free
calculator you can use to determine your digital marketing budget. Simply
click here, enter your buyer persona data and play around with the numbers until
you’ve got a combination that makes sense for your business!

Using Your Digital Marketing Budget

Succeeding at digital marketing isn’t just a matter of creating a few ads
and throwing cash at them. If you aren’t strategic with your marketing
approach, you can waste enormous amounts of money without even realizing
it.

However, if you take the time to create a rational, goal-driven digital
marketing budget, you’ll be able to save yourself a lot of frustration and
heartache. As an added bonus, going through the process we’ve just outlined
will also help you determine whether or not you should invest in a specific
digital marketing channel.

For example, using our hypothetical scenario, Salesforce can’t really
afford to spend $1.00 per click on AdWords if only 2% of those clicks
become Syd leads and only 9% of those Syds close, making their acquisition
cost $555.

On the other hand, if Salesforce found a keyword with a 2% conversion rate
and a 9% close rate for their Erin customers, that would be a huge win even
at a $100 cost per click (acquisition cost = $55,555).

Why? Because a $55,555 acquisition cost is a bargain for a customer who is
worth $1.5 million!

So, if you want to succeed at digital marketing, the best place to start is
with your budget. Once you’ve got a solid budget, you’ll be able to invest
in digital marketing with confidence!

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