Advanced Customer Care: Increase customer loyalty and satisfaction by providing a positively memorable customer service


By reading this course book, learners will be able to:

Adopt the right attitude when dealing with customers to increase their loyalty to your brand
Identify what goes wrong in a poor customer service exchange and use strategies to improve it
Identify customer expectations systematically and respond to them to improve customer service
Avoid using toxic phrases that lead to confrontation with customers or reduce their loyalty
Manage an angry customer by reducing the tension using 8 practical methods
Handle complaints using a variety of strategies to minimise negativity and increase customer loyalty

Happy learning 🙂

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