Taming Gladys!: The Busy Leader’s Guide to Creating Fierce Customer Loyalty

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Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty is a proven guide to creating lasting customer relationships. It is based on the practices of highly successful organizations that were generous enough to share candid stories and valuable lessons learned.

Companies can make significant improvements from a multi-part customer service course based on our real world findings. Even those with busy schedules and nonstop customer demands can use bite-sized lessons to train their teams in short meetings or through self-study. Taming Gladys is a customer service boot-camp-in-a-book that busy leaders can use to take their service team’s skills to the highest levels.

This curriculum was piloted with groups from different types of companies, from a crew of field service technicians to online customer service providers. The material was enhanced based on their feedback.

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