The Customer Service Experience: Guide to improving customer service and creating customer loyalty (Raise The Bar)
”80% of CEOs believe their brand provides a superior customer experience. 8% of their customers agree.”
This is actually fantastic news for those reading this.
With such a huge gap between perceived and actual customer service, there lies an opportunity to raise the bar and rise above the pack.
As global competition increases one of the few truly beneficial ways to differentiate your organization is through exceptional customer service, transforming normal business operations into a “customer service experience.”
What do you get when you deliver exceptional customer service?
•Improved Brand Perception
•Increased Word-Of-Mouth Advertising
•Increased Customer Loyalty
Why read this guide?
Adam Erhart is a marketing consultant with over a decade of experience and education in the fields of customer service and marketing.
Serving Forbes billionaires, royalty, high level executives, and celebrities, he has learned exactly what is required and has consistently delivered the highest level of service.
Originally selected as the personal pilot and security officer to some of the world’s wealthiest people, he has learned the skills and traits necessary to provide the highest level of customer service to the world’s most discerning clients, and this is what this guide is about.
How to deliver world-class customer service.
Presented in this guide are actionable steps that can be taken to IMMEDIATELY improve the quality of your customers experience.
The small amount of time and money required to offer this level of service provides benefits far beyond their cost.
What you’ll learn
•Why customer service is such an important part of your marketing
•The simple ingredients required to implement a company wide policy of exceptional customer service
•The systems required to create a customer service experience
•The different types of customers and what you can learn from each of them
•How to ensure that you’re actually improving your customer service over time
•What to do when the customer is wrong
•How to monitor the internet for customer service intervention opportunities
The rewards are consistently going to those that are willing to raise the bar by delivering an exceptional level of customer service.
These are not unobtainable goals, and this guide shows you how to join the 8% of companies delivering a superior customer experience.